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To start the return process for your order, please enter your email address or phone number and the order number below.

If you want to return an item purchased on 22system.ca, you have 30 days from the shipping confirmation date of your order to do so. All returns will be subject to a 15% restocking fee.

If your order has arrived damaged or incorrect please contact service@22system.com to submit a claim.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • To be eligible for credit, items for return must be in pristine, saleable condition, with wire ends intact. Approval for returns is at the sole discretion of 22 System/Bocci. 
  • If the parts for returned were purchased as a part of a kit the full kit must be returned.

 

 

Are there any charges for return?

  • A 15% restocking fee will apply to all 22 System returns.
  • Original shipping charges are non-refundable.
  • Return shipping is to be arranged by, and at the cost of, the customer.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
  • Failure to include a Return Merchandise Approval with your return will result in processing delays.

Terms

  • To be eligible for credit, items for return must be in pristine, saleable condition, with wire ends intact. Approval for returns is at the sole discretion of 22 System/Bocci. 
  • All returned parts will be inspected for condition prior to refunds being issued. Any 22 System parts or products returned in a used or unsaleable condition will not be eligible for a refund. Please allow up to five business days from the receipt of returned product for processing. An automatic confirmation will be sent once a refund has been issued.
  • Return approval must be granted prior to the items being shipped to Bocci. Items received without prior return approval will not be granted a credit/refund.
  • If the parts for returned were purchased as a part of a kit the full kit must be returned.
  • Products for return must be received within ten business days from the issuance of the Return Merchandise Authorisation to be eligible for a refund.
  • Return shipping is to be arranged by, and at the cost of, the customer.
  • Refunds will be credited to your original method of payment. Shipping charges are not refunded.
  • Please mark all packages with “PRODUCT RETURNING”. If required, import values should be $5.00 per component. Any any duties incurred through return shipping will be deducted from your credit/refund.