If you want to return an item purchased on 22system.ca, you have 30 days from the shipping confirmation date of your order to do so. All returns will be subject to a 15% restocking fee.
- To be eligible for credit, items for return must be in pristine, saleable condition, with wire ends intact.
- All returned parts will be inspected for condition prior to refunds being issued. Any 22 System parts or products returned in a used or unsaleable condition will not be eligible for a refund. Please allow up to five business days from the receipt of returned product for processing. An automatic confirmation will be sent once a refund has been issued.
- Return approval must be granted prior to the items being shipped to Bocci. Items received without prior return approval will not be granted a credit/refund.
- If the parts for returned were purchased as a part of a kit the full kit must be returned.
- Products for return must be received within ten business days from the issuance of the Return Authorization to be eligible for a refund.
- Return shipping is to be arranged by, and at the cost of, the customer.
- Refunds will be credited to your original method of payment. Shipping charges are not refunded.
- Please mark all packages with “PRODUCT RETURNING”. If required, import values should be $5.00 per component. Any any duties incurred through return shipping will be deducted from your credit/refund.
If you would like to initiate a return please fill and email the linked Return Request Form to firstname.lastname@example.org with the following information:
- 22 System Return Request Form
- Subject line: RETURN REQUEST - ORDER #(include your order number here)
- Images: please attach images of all parts for return. Wire ends of all devices must be visible. Only return requests with complete information will be acknowledged.